Payment Options
Methods of Receiving Payments: Online, Mail, Walk-in or Drop Box (located to the right of the office front door).
Pay In The Office
Operation Hours: Monday through Thursday 7:30 a.m. to 5:00 p.m. {closed for lunch from 11:30 a.m. to 12:30 p.m.}
Methods of Payment accepted: In Office: Cash or Check only. On-line: Visa, Mastercard and Discover card. (Effective 3/1/2020 convenience charges will be added to all credit/debit card payments)
Automatic Payments
Automatic payment makes it easy for you to never be late or miss a payment. A one-time application and voided check allows San Antonio Water Company to automatically withdraw the money owed on the due date without you doing anything more. We will continue to send an invoice for your records.
Online Bill Pay
Online Bill Pay makes it easy for you to manage your San Antonio Water Company’s utility account. You can view statements online, see payment and usage history, and make online payments with the use of your Visa, Mastercard and Discover card. You can do a Quick Pay or register and create your own user name and password to view usage history. Effective 9/1/2023, convenience charges for online payments will increase to a flat rate of $4.25 per transaction.
Shut Off Procedures For Non-Payment
The bill is due upon receipt. If an account is not paid by the original due date, a final notice will be sent out and a late fee will be applied. To view our Collection Policy (SB998), click here for our collection policy in english. The policy is also available in chinese, vietnamese, tagalog, spanish and korean. In 2020, we had zero shut offs for non-payment.
Annual Shut off Report 12-11-24.pdfPhone Call Reminder
Shortly before shut off day, you may receive an automated phone call reminding you that we have not received your payment. To assure that you receive a phone call reminder, please make sure we have your correct contact information by completing the Customer Information Form.
Domestic Shut Off Procedure
Payment of the billed amount is due upon receipt and if not paid by the "Due Date" printed on the invoice--it is considered delinquent.
Following the invoice will be a Final Notice for any balance and a late fee amount. The total amount due must be received in the Company office prior to the deadline stated on the notice or further additional charges will be incurred and water service will be disconnected.
If using the on-line payment option, payment must be posted by 11:59 p.m. on the date the Final Notice is due to avoid water shut-off.
To view our Collection Policy (SB998), click here for our collection policy in english. The policy is also available in chinese, vietnamese, tagalog, spanish and korean.
Municipal And Miscellaneous Shut Off Procedure
Payment of the billed amount is due upon receipt and if not paid by the “Due Date” printed on the invoice—it is considered delinquent. If payment is not received by the due date it will show as a previous balance owing on the following month’s bill. Shortly following the current invoice will be a Final Notice for any previous balance and a late fee amount. At this point, the total amount due must be received in the Company office prior to the deadline stated on the notice or further additional charges will be incurred and water service will be disconnected.